- Returns / Warranty
- Retention of title
- Amendment, selection of law, place of jurisdiction
The offer of the Internet order shop active under the designation TeeGschwendner entails goods and services. All sales, deliveries and other services shall exclusively be according to the provisos of the present General Terms and Conditions of Business.
TeeGschwendner processes your data within the handling of the order and in order to make the offer. Your data are guaranteed not to be forwarded to unauthorised third parties.
TeeGschwendner sells to natural or legal entities with unrestricted legal capacity for own consumption. Without approval from the TeeGschwendner GmbH system headquarters, resale of the articles marked with the brand "TeeGschwendner" or "Der Teeladen" brand name shall not be permitted.
The data necessary for logging in or ordering such as name, address, e-mail address etc. shall be stated completely and truthfully. Customer engages not to publish its password at TeeGschwendner, not to notify third parties thereof or to make it accessible to unauthorised parties in any other way. Logging into and use of the TeeGschwendner Internet sites are free of charge.
The prices on the date of ordering shall apply. They shall be repeated in the online order confirmation. All prices shall be understood inclusive of Value Added Tax.
The purchase contract shall originate by written confirmation of the order by e-mail on the part of TeeGschwendner. All the details of the purchase contract shall be stated in the order confirmation.
Sales shall be only in quantities customary for households. We reserve the right to cancel orders from obvious resellers. If a product is not available for reasons of force majeure, TeeGschwendner shall reserve the right to withdraw from the purchase contract relative to said product.
Delivery shall be while stocks last.
Customer shall have the possibility of returning the commodities without stating reasons within a period of 30 days of receipt of the commodities, for which returning of the commodi¬ties in good time shall suffice. This shall in particular apply to all tea products. Accessories shall only be taken back if they are unopened and unused. Please consider the fact that only parcels with postage prepaid can be taken back; parcels without postage shall not be accepted. In the event of returns induced by a mistake by TeeGschwendner, the costs of the return parcel shall be reim¬bursed to Customer.
Exceptional regulation: All electrical and technical appliances such as Tea Timer, water boiler, tea-making machine etc., for which Customer shall have a return right of 14 days from receipt.
Customer shall be obliged to notify TeeGschwendner of obvious product defects, also transport damage, without delay.
Please comply with the following procedure for this:
1. announcement by e-mail (shop@TeeGschwendner.de), if possible with reason
2. return of the goods to: TeeGschwendner GmbH, Reklamationen Internet-Shop, Heidestr. 26, 53340 Meckenheim, Fax, 02225 / 92 14 20
In any case, return of the goods must be in a packaging suitable for safe transportation and enclosing a copy of the invoice. Damage and delays to be put down to failure to comply with these requirements shall be charged to Customer.
Hidden defects which can only be discovered after the returns period shall be notified to us without delay after establishment. In the event of justified notification of obvious defects within 4 weeks of delivery and of non-obvious defects within 6 months of delivery, there shall be free after-working or replacement delivery. If this is not possible, Customer can choose between reduction of the purchase price and cancellation of the agreement.
The period of barring by limitation for statutory claims shall be 2 years.
TeeGschwendner shall supply the goods within Germany to the delivery address stated - if not expressly required to the contrary - against credit card payment, bank debit, COD, payment in advance or invoice (regular customer service). From an order value of EUR 17.90, delivery within Germany shall be free of dispatch costs.
If you choose direct debit for your first order, the order value may not exceed 100.00 Euro.
For national payments by COD, fees shall be caused by delivery. The fees shall be stated in the order process and in the order confirmation.
All and any dispatch and COD costs shall be stated on the order and the online confirmation. If a delivery - also as part of the gifts service - is not accepted or does not arrive due to a false delivery address on the part of Customer, TeeGschwendner can charge the dispatch costs incurred from a repeat service.
If account or card data are stated incorrectly, TeeGschwendner shall be allowed to debit the bank fees or the expenditure incurred subsequently.
In general, the commodities shall be dispatched on the weekday following receipt of the order. The further duration of delivery shall be determined by the parcel delivery enterprise (e.g. Deutsche Post) and cannot be influenced by TeeGschwendner, with the result that we can assume no guarantee for the duration of dispatch stated. In normal cases, the dispatch duration within Germany is only 1-3 weekdays.
We dispatch within Germany. Dispatch to other countries shall be by agreement. All and any customs charges and costs of international payments shall be charged to Customer and can be incurred subsequently, i.e. not stated on the order confirmation.
USA: The import directives for foodstuffs into the USA, which were tightened as per 1.4.2004, do not allow us to send goods to the USA any more. Please order directly from TeaGschwendner USA Inc. under www.teagschwendner.com/us/en.
We shall inform you without delay of all and any delays in deliveries substantiated in the TeeGschwendner enterprise.
Dispatch costs in Germany
From an order value of EUR 17.90, we dispatch free of dispatch costs within Germany. For a lower order value, dispatch costs to the amount of EUR 3.90 shall be incurred.
For COD, additional costs to the amount of EUR 3.83 are incurred, the delivery company charging a further EUR 2.00 on site.
Look up dispatch costs for other countries
As a rule, your order leaves our house within 1 - 3 weekdays after receipt of the order. For dispatch within Germany, delivery normally takes 1 - 3 days, within the EU 3 - 9 days and to other foreign countries 3 - 15 days. We would request your understanding for the fact that delivery times are outside our sphere of influence.
Payment by direct bank debit
TeeGschwendner shall only debit your account when the ordered articles have been dispatched. Please remember: payment by direct bank debit is only possible from a current account of a German bank.
When inputting a new customer address (also for gift consignments), repeat input of the payment data becomes necessary. This guarantees that an address is only changed by your express wish.
Payment by credit card
We accept Visa and MasterCard.
Factual debiting of your credit card is done automatically when the credit card is checked at the moment of ordering. When inputting a new customer address (also for gift consignments), repeat input of the payment data becomes necessary. This guarantees that an address is only changed by your express wish.
Payment by cash in advance
In payment by cash in advance, please only transfer the invoice amount stated in the order confirmation. We dispatch the goods within 1 - 3 days of receipt of your payment.
Payment by COD
The COD charges are currently EUR 3.83. In addition, the service company makes a charge of EUR 2.00 on site, i.e. the dispatch charges are increased by EUR 5.83 per consignment.
Payment on invoice
As a regular customer, you can also select the "Payment on invoice" option when ordering. This presupposes that you have agreed to storage of your data in the first order and also identify yourself with your e-mail address and your personal password in your next order. The invoice amount is due for payment within 14 days of the receipt of the invoice. In arrears in payment, Customer shall be charged reminder fees.
7. Retention of title
The commodities shall remain property of TeeGschwendner GmbH until complete payment.
All tea articles have been provided with a use-by date, until the expiry of which TeeGschwendner guarantees the quality of the goods. TeeGschwendner gives 6 months warranty on all articles. Guarantees from manufacturers of accessories exceeding this shall remain unaffected.
TeeGschwendner shall only be liable for damage based on malice aforethought or gross negligence. In a breach of cardinal contractual duties, TeeGschwendner shall be liable for any culpable conduct.
TeeGschwendner shall assume no liability for continuous availability of the Internet presence or for technical or electronic errors of the online offer.
TeeGschwendner shall not be liable for damage caused by unauthorised parties shopping with the help of a user's password. TeeGschwendner shall likewise not be liable for damage incurred as a result of acceptance of parcels by third parties.
10. Amendment, selection of law, place of jurisdiction
TeeGschwendner reserves the right to amend the present General Terms and Conditions of Business at any time without statement of reasons. Such amendments shall not apply to orders already made. Placing orders shall implicate acceptance of the General Terms and Conditions of Business valid at the time in question. TeeGschwendner reserves the right to exclude customers from further participation as a result of a breach of the General Terms and Conditions of Business.
German law shall apply, ruling out UN purchase law.
If the customer is a businessman, Bonn shall be the exclusive place of jurisdiction for all claims in connection with the business relationship.
If a provision of the present General Terms and Conditions of Business is ineffective, the remaining provisions shall be unaffected.
Date: June 2004